COVID-19 Update: We are Open* and Shipping Orders
Dear Valued Customers and Friends,
We know that the pandemic is causing great uncertainty right now, and we want to reassure you that we are open and that we are doing all that we can to ensure the safety of our employees.
Many of our valued customers produce essential personal care products that are especially important right now. We are pleased that according to the executive order signed by our Governor, Natural Sourcing may remain open so that we can continue to supply the ingredients necessary to produce these essential products.
Our facilities offer a safe, clean and healthy environment for our products and staff, and we are providing ongoing training and following the recommendations of the CDC.
We have encouraged telecommuting as appropriate for our staff that is able to work remotely. We already have a number of staff members that are fully able to work remotely.
*We are open during our normal operating hours (except for holidays).
Processing and Shipping Delays:
Our order fulfillment process is taking significantly longer than normal. We have a surge in orders, and we are presently working with a smaller staff.
We are here for you, but please allow us extra time to respond to inquiries and process orders.
We want to assure you of our commitment to you, to our staff and to our local and global community. Please be assured that we are taking great strides to be as efficient as possible. We will continue to do everything we can to provide outstanding service and communication.
Thanks so much for your patience and the privilege of serving you. We look forward to doing so now and well into the future.
For orders placed today, our expected time to complete and ship most orders is 10 business days.
"I'm fourteen, and want to start making natural health and beauty products at home for myself. I predict that when I'm older I will go into a business in this area because of your site. The information offered on your site has been amazing to a beginner like me. The range of products is amazing. Yours is the first place I have actually found Rhassoul clay. I've been searching for ages as the stuff works wonders on my face. There's so many other examples of the products like this , but too many to list. It's mind-boggling to think of how long I've been searching, and here you've got it all. Finally, I want to comment on your customer service. It's excellent. You give information and one thing that stood out to me is if there is a negative comment, you try to find out why and comment on that. I love how it's a personalized message that shows you've shown effort to make your customers happier. Overall, your site has wowed me so much I felt the need to send you this email, commenting on it. I haven't yet placed the order due to financial changes I've been making lately, but I can assure you, I will be soon :)"
- E.G. | United Kingdom