Money orders must be drawn on U.S. banks or via American Express. International money orders cannot be accepted.
If you have any questions about our policies, we warmly welcome you to call or email us before you place your order.
Finalizing Your Order:
Methods of Payment:
We reserve the right to correct unintentional system or pricing errors. Due to market fluctuations, prices are subject to change without notice. Although we strive for accuracy in our product descriptions, pricing and inventory status, we occasionally discover a mistake. In these rare instances, we respectfully reserve the right to cancel an order or remove a problematic item from the order.
If one of the ingredients contained in a product sampler is out of stock, we reserve the right to substitute a similar ingredient of equal or greater value.
FNWL Rewards Program:
Sales and Use Tax:
In order to comply with the sales tax regulations for each state, we must collect sales and use tax on all non-exempt orders where applicable. If you have procured a current sales tax exempt certificate (sometimes known as a resale certificate) from your state, please provide a copy of your certificate to us so that we can denote that your business account is exempt from sales tax.
Please email your certificate to OrderDesk@FromNatureWithLove.com or fax to 203-702-2501.
The sales and use tax rate is based upon your shipping address, even if your primary business address is located in a different state.
If we have not received a valid certificate within 1 business day after an order is placed, we must collect sales and use tax. We are not able to provide a refund on sales tax.
Occasionally UPS or USPS may be down or unavailable during your checkout process. In such situations, our shopping cart will be unable to retrieve or display the estimated shipping charges for your order. In these instances, your online shopping cart may display a shipping fee of $0.00. Thank you for understanding that these rare instances are beyond our control and that we must reserve the right to add the appropriate shipping charge to your order once the systems are back up. We welcome you to contact our Customer Care department at (800) 520-2060 or (203) 702-2500 to confirm the shipping fee for your order.
UPS imposes a surcharge per container for certain bulk sizes that cannot be shipped in standard boxes. All bulk sizes that this UPS surcharge applies to are noted in the pricing section for each product and are also detailed within our shopping cart system.
Orders shipped via UPS expedited services are automatically upgraded to Priority Rush.
All of our UPS shipments are shipped via the UPS Carbon Neutral Program. This program helps to us to reduce the that impact that our shipments have on the environment.
Orders shipped by UPS Next Day Air, Next Day Air Saver, 2nd Day Air, 3 Day Select will be shipped on the same day, if the order is placed by 10:00 am Eastern Time. Orders placed after 10:00 am Eastern Time will ship the following day. The specification for Saturday Delivery is only available when using UPS Next Day Air on orders that ship on Friday. This service costs $17 per box in addition to the UPS Next Day Air shipping fee. (If USPS Priority is selected as the shipping method, it may be delivered on a Saturday. However, we are not able to specifically arrange Saturday delivery for USPS Priority shipments.)
UPS now offers ground service to Alaska, Hawaii and Puerto Rico.
We are not able to ship C.O.D.
We cannot guarantee that the shipper will deliver your package on time, and we cannot be held responsible for any theft or damage that occurs if the carrier delivers your package when you are not home. If the shipper that you choose during checkout requires that packages be signed for in your area, please ensure that you are available to sign for your package. Customers are responsible for reimbursing us for any shipping and handling charges that are incurred if a package is returned because no one was available to accept it. If you may not be available to accept your delivery, we recommend that you use a shipping address where someone will be available to receive the package for you. We encourage you to contact UPS directly to find out what their delivery policies are for your area.
Shipping Accounts Belonging to Our Customers:
International Orders Over $200.00 (not including Canada): We are not able to accept credit card or PayPal for international orders exceeding $200.00. We gladly accept American Express Money Orders submitted in US Dollars (other forms of international money orders are not accepted) or wire transfers. For wire transfers, a bank processing fee of $60 will be automatically added to your order total. If you have already placed multiple orders with FNWL via credit card or PayPal, we will be happy to consider modifying these terms for you.
International Orders (including Canada): All paperwork (commercial invoice and BOL) must show valid and correct information and be addressed to the purchaser.
International Orders (including Canada): International customers are responsible for any and all customs duties, taxes and brokerage fees that a shipment may incur. We are not able to determine the amount of these fees before shipping to you. UPS will not deliver your order unless these fees are paid in full. Any shipment returned to us due to rejection by customs will be subject to our cancellation fee and will incur a return shipping fee. Please familiarize yourself with your country's import restrictions/requirements prior to placing your order.
UPS Canada Standard is the standard method used for most Canadian deliveries. Some locations within Canada require us to use UPS Worldwide Express. All other orders are shipped via UPS Worldwide Express.
Additional Shipping Charges:
Items Eligible for Return:
You will receive a credit to your original method of payment upon receipt of your return for authorized returns initiated within 30 days of receipt. Authorized returns initiated after 30 days from the receipt of your order are eligible for an account credit that may be used towards a future order.
Items Not Eligible for Return:
Most of our ingredients, including butters, oils, essential oils, herbs and hydrosols, come from natural sources. They are subject to a normal range of variations in color, texture and aroma. These variations can be due to seasonal changes such as temperature, rainfall, sunlight and other variables. The differences from batch to batch are normal and are not regarded as defects in the product quality. We cannot accept returns due to these variations because we cannot resell the ingredient once it has left our facility. If you know that product variations may affect your production/formulation, please purchase a small quantity first and confirm that your larger order will be from the same lot.
Our fragrance oils reflect only a fraction of the infinite number of possible fragrance formulations that can be created. Fragrance oils can vary greatly between suppliers, and our version of a fragrance may differ significantly from another suppliers' version, or from what you were expecting. Since we do not accept returns on fragrance oils or other ingredients, we offer our products in very small sizes that are useful for testing purposes. We urge you to take advantage of our small sizes and no minimum order restrictions to test our ingredients.
Clearance items and books are not eligible for returns.
Order Confirmations and Email Notifications:
Safety Disclaimer and Use of Our Ingredients:
Although From Nature With Love tries to be as accurate as possible when describing ingredients and supplies, From Nature With Love cannot guarantee the accuracy or completeness of the information that is provided via its Web site, blog, social media networks, telephone conversations or written/email correspondence. It is up to the customer to adequately research the appropriate use and safety information for each item, including any governmental regulations in place for proper usage, labeling and sale.
The contents of our Web site, blog, social media and print materials have not been evaluated by the FDA. Information on our Web site, blog, social media networks, telephone conversations or written/email correspondence is not intended to diagnose, treat, cure or prevent any disease.
Many other sources link to our Web site, blog and social media pages, including some that have signed up for our Affiliate Program. We assume no responsibility or liability for the content of these sites or the accuracy of the information contained on them.
By purchasing and using ingredients and products sold by From Nature With Love, you agree that you are knowledgeable about the safe, appropriate storage and use of the ingredients and products that you purchase. You agree to carefully inspect all products, botanicals and ingredients upon arrival and report any problems or need for replacement immediately. You agree that you will not hold From Nature With Love or Natural Sourcing, LLC liable for any problems that arise from your storage and use of the ingredients or products. You will assume all product liability for the final products/creations that you make using ingredients purchased through From Nature With Love.
Natural Sourcing, LLC and its trademarked brand, From Nature With Love does not perform testing on animals nor does the company purchase natural ingredients from companies that test on animals.
"Thank you for looking into the detailed questions that I had. I must say that your company has the absolute best customer service I have come across. Thanks for all your support, and quick responses, as well as your large array of high quality products. You have me as a customer for life. I tell all whom I talk to in the "bath, soap" business about FNWL. Looking forward to years of service. "
- Kassi Thompson | Kassi's Spa Kreations, Yakima, WA