Join Us in Celebrating Our 27th Anniversary!
Save 15% Sitewide During Our Customer Appreciation Sale
Use Code THANKS27 With Minimum $49 Order
Offer includes bulk sizes and items already on sale!
Also automatically earn FNWL Rewards valued at 10% of your merchandise subtotal.
Sale ends September 25, 2024 at 12:00 p.m. Eastern Time and excludes shipping and taxes.
Thank you to every one of our wonderful customers for 27 amazing years in business!
Reviewed By: Carol Posted: Wednesday, August 10, 2011 Location: Greenwich, NJ Comments: I bought 3 pump bottles. 1 pump never worked, 1 stopped pumping after one use, and the 3rd stopped pumping after two days of use. No unusual usage... just the aloe and shea lotion base and added oils and fragrance. Bottle is fine- poor quality pump. FNWL Response: Carol, we're so sorry for the inconvenience. It's possible that our lotion base may be too thick for the pumps to handle. The base is formulated so that it will retain a nice consistency after fragrance or essential oils are added, and perhaps it's still too thick after you've added your oils. We'll be doing some tests on our end to determine what exactly is happening. Our Customer Care Manager called you, and we'll be sending you three more pumps to try, per your request. If those don't work, we'll certainly refund the cost of the bottles.
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“I don't know where my business would be without you!”
“My customers absolutely love the products that I create using the raw ingredients and beautiful botanical butters and oils that I source from you! You are my most beloved supplier. I don't know where my business would be without you! Your customer service is top notch. Everyone that I have ever dealt with has been so sweet and helpful. Truly grateful for you!”
TARA STECCATO, TARA’S NATURALS, SADDLE BROOK, NJ
