Reviewed By: Cynthia Posted: Friday, April 9, 2010 Location: Las Vegas, NV Comments: I am sure the product is good but I have an issue with the packaging. Quick suggestion...It should be in a small bottle or include a sticker on the jar to be gentle when opening because during shipping it gets shook up. When I opened the jar it spilled and ran down the sides. I was upset because I lost a fair amount before ever using it. FNWL Response: Cynthia, thank you for mentioning that you received the Rosemary Oil CO2 Extract in a jar instead of a bottle. We normally do package it in bottles, but a packaging mistake was made. A replacement bottle is on its way to you, and we have taken steps to ensure this error doesn't happen again. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
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“Your company is top notch!”
“I just had to write you and tell you that your company is top notch! I inadvertently used the wrong zip code when I ordered my products. however, you caught the error and delivered it to the correct location. I cannot tell you how grateful I am, because I really needed these products today. This is my first order from FNWL. Your packaging is superb. Nothing is leaking or torn and no product is wasted (which is something that I cannot say about all suppliers). I will be placing another order next week, and just wanted you to know that I appreciate a great business supplier that will take the time to ensure quality to their customers. Thank you!!!!”
Phyllis Gaston, Gaston Therapeutics, Smyrna, GA
