Reviewed By: Eileen Posted: Tuesday, April 20, 2021 Location: Lititz, PA Comments: If you check your records, I found the shipping of an essential oil in plastic unconscionable! The chemical reaction between the e.o. and plastic ruins the integrity of the chemical composition of the essential oil. You rendered my purchase unusable. It was beyond my control to be away during delivery time thus nothing could be done to rectify this. This was a trial for me to experience using your essential oils. Unless you change your methods I will be unable to order essential oils from FNWL. Regrets - Eileen FNWL Response: Hi Eileen, all of FNWL's smaller essential oil sizes are shipped in glass. Larger sizes are at greater risk of breakage during shipment. As available, all larger sizes have been packaged in aluminum. However, it's been costly to find aluminum bottles for a couple sizes. So for those, we have been decanting essential oil into PET at the time of shipment. No essential oils are stored in PET before shipment. Our Essential Oil page says this in bold: "For 16 oz. and larger essential oils, we may ship them in PET containers to reduce shipping weight and to avoid breakage during shipment. Please transfer these oils immediately into glass or aluminum bottles." However, we are pleased to share that FNWL is in the immediate process of discontinuing PET for use during shipment. Our Customer Care Department will be reaching out to you to offer you a refund or replacement shipped in glass. Thank you for sharing your concerns and for being a valued customer.
Reviewed By: Yhara Posted: Wednesday, August 12, 2020 Location: Middletown, CONNECTICUT Comments: This is my first time using rosemary. It has a unique aroma.
Reviewed By: Aliia Posted: Wednesday, September 6, 2017 Location: Upper Marlboro, MD Comments: Nice smell. Not too overpowering.
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“I must say that your company has the absolute best customer service I have come across.”
“Thank you for looking into the detailed questions that I had. I must say that your company has the absolute best customer service I have come across. Thanks for all your support, and quick responses, as well as your large array of high quality products. You have me as a customer for life. I tell all whom I talk to in the bath/soap business about FNWL. Looking forward to years of service.”
Kassi Thompson, Kassi's Spa Kreations, Yakima, WA
