Reviewed By: Cynthia Posted: Friday, April 9, 2010 Location: Las Vegas, NV Comments: I am sure the product is good but I have an issue with the packaging. Quick suggestion...It should be in a small bottle or include a sticker on the jar to be gentle when opening because during shipping it gets shook up. When I opened the jar it spilled and ran down the sides. I was upset because I lost a fair amount before ever using it. FNWL Response: Cynthia, thank you for mentioning that you received the Rosemary Oil CO2 Extract in a jar instead of a bottle. We normally do package it in bottles, but a packaging mistake was made. A replacement bottle is on its way to you, and we have taken steps to ensure this error doesn't happen again. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
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“Thank you for looking into the detailed questions that I had. I must say that your company has the absolute best customer service I have come across. Thanks for all your support, and quick responses, as well as your large array of high quality products. You have me as a customer for life. I tell all whom I talk to in the bath/soap business about FNWL. Looking forward to years of service.”
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