Reviewed By: Diane
Posted: Thursday, April 12, 2018
Location: Washington, DC
Comments: Good butter, but I'm still waiting on a refund.
FNWL Response: Hi Diane, we're very sorry that we ran out of stock and weren't able to fulfill the entire amount of Murumuru Butter that you desired. Please doublecheck your credit card/bank statement as we did issue the credit to you seven days ago.
Reviewed By: Susan
Posted: Tuesday, January 03, 2017
Location: Middleville, MI
Comments: Love the Murumuru Butter. I will purchase it again. Great for moisturizing dry skin. Great to add to lotions and body butters.
Reviewed By: Mary
Posted: Friday, September 23, 2016
Location: Tulalip, WA
Reviewed By: Melanie
Posted: Tuesday, June 23, 2015
Location: Sacramento, CA
Comments: Rancid. Contacted company and no response.
FNWL Response: Hi Melanie, please be assured that our Murumuru Butter is fresh. Upon receiving your complaint, our staff took another close look at our current lot of Murumuru Butter and confirmed its fresh and free of any odor that could imply rancidity. Our Customer Care Manager left a voicemail for you at the number associated with your account and has been trying to reach you for at least two weeks now to learn more about your experiences. It's unlikely but certainly possible that we may have sent you a different butter accidentally labeled as the Murumuru - that might be why it was different in texture and aroma from what you expected for Murumuru Butter. At your earlier convenience, would you please call us toll free at (800) 340-0080 or (203) 702-2500 so that we assist you further. Thanks very much.
"Thank you for looking into the detailed questions that I had. I must say that your company has the absolute best customer service I have come across. Thanks for all your support, and quick responses, as well as your large array of high quality products. You have me as a customer for life. I tell all whom I talk to in the "bath, soap" business about FNWL. Looking forward to years of service. "
- Kassi Thompson | Kassi's Spa Kreations, Yakima, WA