Reviewed By: Susan
Posted: Sunday, January 18, 2015
Location: Henderson, NV
Comments: Very disappointed! Went to make several bottles for clients today only to find the base full of lumpy gelatin looking substance, it had not been used yet and was still sealed so not a nice surprise. Usually much better quality. had to throw it out completely unusable
FNWL Response: Hi Susan, Thank you very much for your feedback. When having technical difficulties or product concerns, we warmly welcome you to call or email us for friendly, personal assistance. Since receiving your review, I immediately alerted our Customer Care Manager who then reassessed our present lot of Shea Butter Shower Gel Base, was able to reduplicate the difficulty that you have experienced, contacted you and refunded you for your purchase. We have removed the remaining inventory from sale, and are in the midst of working with the manufacturer to ensure this never happens again. Susan, please accept our sincerest apology for the inconvenience. On behalf of our Customer Care Department, we appreciate your understanding and for alerting us to your experiences with this lot of the Shea Butter Shower Gel Base.
Reviewed By: Carolyn
Posted: Friday, July 04, 2014
Location: Berkeley, CA
Comments: I ordered the shea butter shower gel in the past and been very satisfied, but this time it was like slimy gelatin with lumps. I could not pour it into bottles or give as a gift, however, it did lather well.
FNWL Response: Hi Carolyn, I'm sorry to hear about your encounter with your most recent purchase of our Shea Butter Shower Gel. I've let our Customer Care manager know of your concerns so that they reach out to you as soon as possible.
Reviewed By: Sheryl
Posted: Wednesday, March 06, 2013
Location: Harwood, MD
Comments: I like this shower gel. I use it in my sugar scrubs with good results. It adds a little lather.
Reviewed By: Elena
Posted: Friday, June 03, 2011
Comments: I've been using this Shea Butter Shower Gel for a couple of years now, and its the best gel I ever purchased. I just add some essential oil for natural fragrance, and it's fabulous. Keeps my skin healthy and moisturized the whole day. I love it!! Thanks for a wonderful product.
"You have a truly WONDERFUL company! Not only the incredible selection of marvelous products, but also the excellent people who stand behind them.. In this day and age of poor quality merchandise and apathetic customer service, it is a true delight to encounter a company with exceptional quality in both fields. I'm so glad to have wandered into your warm and very fragrant world. Thanks in advance for all of the fun I'm going to be having with your beautiful products!"
- Barbara Tipton | Woodstock, IL